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Extending your rental

How to request more time, when extensions are easy or hard, what it costs, and what to do if we can't extend.

Need a little more time? Message us at least 4 hours before your scheduled return. Most extensions are straightforward; the catch is whether the trailer is booked right after you.

How to request an extension

The fastest way:

Tell us your booking number, your current scheduled return time, and how much extra time you need.

When approval is straightforward

If the trailer isn't booked right after you, extensions are easy. We approve, your return time updates, and the additional rental is charged when you actually return.

This is the common case — we have buffer between bookings, and a few extra hours or even an extra day usually works without trouble.

When approval requires negotiation

If the trailer is booked right after you, we have to consider the next renter. Options when this happens:

  • Push their pickup back if they can flex (we'd ask them — sometimes yes, sometimes no)

  • Offer them a different unit if we have one available (we usually don't right now — single-trailer fleet)

  • Honor the original return and have you return on time

In a single-trailer fleet, the third option is the common outcome when there's a back-to-back booking. We can't extend at the cost of breaking the next renter's plans.

Pricing

Extensions are charged at the booked daily rate, prorated. So if your booked daily rate is $200, an extra 12 hours costs $100, an extra full day costs $200. The charge processes when you actually return.

If the extension crosses a tier boundary (e.g., from "weekend" to "week"), the system rebases to the better-fitting tier rather than stacking.

If an extension is not available

If we can't extend (next booking conflict), you have two paths:

  1. Return on time as scheduled. No extra charges, no drama. If you need more time later for a different job, book again.

  2. Return late anyway. Don't do this — late return fees apply ($50/day + recalculated rental rate), plus you're delaying the next renter who's relying on the trailer. See the late returns article for what happens.

Always ask first. A 30-second message can prevent a $50+ late fee.

Full terms in your Rental Agreement

Rental term and extension mechanics are in § 4 (Term of Rental) of your Rental Agreement.

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