You can cancel or change a booking through the booking app or by messaging us through chat. The cancellation policy that applies to your booking is the one shown at the time you booked — it's displayed before you confirm.

The fastest way to cancel:

The cancellation policy that applies is whatever was displayed at the time you booked. Any charge is calculated against that policy and the time of cancellation, and confirmed to you when the cancellation processes.

Changes to dates, times, or duration go through the same paths — booking app or chat. Modifications are subject to trailer availability for the new times.

If your modification reduces the rental (e.g., shorter duration), any refund follows the same logic as a partial cancellation. If it extends the rental (longer duration), additional charges process the same way as the original booking.

The cancellation policy displayed during the booking flow is the version that governs your specific booking. Generally:

The exact percentages and time thresholds are in the policy you see at booking — that's the binding version.

We may waive cancellation charges for documented emergencies (medical issues, family emergencies, severe weather affecting the pickup area, and similar). This is at our discretion and we'll work through it with you — message us in chat with what's going on.

We can't pre-promise that any specific situation qualifies. The intent is to be reasonable when something genuinely unexpected happens that's outside your control.

Cancellation policy reference is in § 17 (Cancellation Policy) of your Rental Agreement.