The fastest way to reach us is chat at midtntrailerrentals.com or help.midtntrailerrentals.com. For urgent issues happening right at the trailer, the phone is (615) 850-3751.
Live chat — fastest for most things
Chat at midtntrailerrentals.com or help.midtntrailerrentals.com. Our AI chat helper (Hitch) handles most questions instantly — booking status, policies, how-tos, billing questions. If something needs a human, the conversation escalates to us.
Best for:
Booking questions
Modifications, cancellations, extensions
Pickup or return questions
Billing or dispute questions
Anything you'd email about
Best for:
Documentation you want in writing (disputes with attachments, official correspondence)
Anything where a quick chat back-and-forth isn't the right pace
Emails land in the same place as chat conversations — we see and reply to them together.
Phone — for urgent at-the-trailer issues
(615) 850-3751
Phone is for issues that need real-time voice contact, typically while you're at the trailer:
Can't unlock the keybox
Trailer broke or won't tow safely
Accident, theft, or other incident
Anything time-critical that benefits from talking through
For non-urgent questions, chat is faster and more reliable than phone.
In-booking messaging
If you're in an active rental and need to reach us about that specific booking, your booking app has in-booking messaging. Messages there are tied to your booking and visible to whoever responds — often the fastest path for mid-rental questions.
Response times by issue type
We aim for the following response times:
Urgent (within 30 minutes, 24/7): - Can't unlock the trailer at pickup - Mechanical, safety, or accident issue during the rental - Trailer reported stolen or vandalized - Time-sensitive return modifications
Same business day (8am-8pm CT): - Post-return billing or damage charge disputes - Refund or fee adjustment requests - Trailer condition issues discovered at pickup
Next business day: - Pre-rental availability and pricing questions - General questions about how things work - Post-rental follow-up that isn't time-critical
We monitor chat and email from 8 AM to 8 PM Central Time for non-urgent issues. Outside hours, urgent rental issues still get a fast response — leave a message and we'll come back to you.