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Cleaning expectations and fees

What "reasonably clean" means, the $100 cleaning fee, and the higher fees for paint, concrete, biohazards, and prohibited materials.

Return the trailer with the bed and gates clear of debris. A flat $100 cleaning fee applies if debris is left behind. Higher fees — up to actual cleaning cost — apply for paint, concrete, biohazards, or any of the prohibited materials.

What "reasonably clean" means

Plain-language definitions:

  • Doesn't count as dirty: a little dirt or dust from normal hauling. The bed will pick up some grime from any load; that's expected.

  • Counts as dirty: loose material left in the bed or gates — mulch, gravel, yard waste, trash bags, scrap wood, dirt clumps. Anything the next renter would have to clean before loading.

The standard: would the next renter need to do meaningful cleanup before using the trailer? If yes, it's not clean enough.

The $100 cleaning fee — when it applies

The $100 flat cleaning fee applies when the trailer is returned with debris that should have been removed. Common triggers:

  • Mulch, leaves, or yard waste left in the bed

  • Gravel or dirt visible in the bed corners or gate seams

  • Construction debris (scraps, broken material)

  • Trash bags, paper, or other discarded material

  • Anything that obviously came from your load and wasn't swept out

A broom takes 2-3 minutes and avoids the fee. Most pickup locations have nothing to sweep with, so plan to bring a broom or to sweep before you return to the pickup location.

Higher cleaning fees and prohibited materials

For materials requiring professional cleaning, fees go up to actual cost (typically $200-$500):

  • Paint, mortar, concrete, drywall mud

  • Oils, automotive fluids, fuels

  • Biological waste, sewage, animal residue

  • Other materials that won't come out with a broom and need pressure-washing, chemical cleaning, or specialized handling

If the cleanup involves a prohibited material (asbestos, refrigerant-bearing appliances, hazardous waste, etc.), an additional sanitation/decontamination fee of up to $500 applies, plus any damage caused by the material itself.

All cleaning fees are documented with photos and an itemized statement before being charged.

How to leave it cleaner than when you got it

Five-minute version:

  1. Sweep the bed. Use a broom from your truck or grab one before the return trip.

  2. Check the corners and gate seams. Loose material likes to hide where the bed meets the sides and where the rear gate seats.

  3. Walk around outside. Look for material stuck on the wheels, fenders, or tongue.

  4. Take a photo of the swept bed through the booking app's return flow — this is evidence you returned it clean if a dispute comes up.

If you're unsure whether something counts as dirty, send us a photo through chat before lockup — we'll confirm.

Full terms in your Rental Agreement and Fee Schedule

Cleaning policy is in § 16 (Cleaning Policy) of your Rental Agreement; the specific cleaning fees are in our published Fee Schedule (shared with you at booking).

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