Only the person on the booking may tow the trailer. Not a spouse, not an employee, not a friend with a bigger truck. The reason isn't bureaucratic — it's that your own auto insurance and our identity verification are tied to you, not anyone else.
Only the booked renter
When you book a trailer with us, three things tie the rental to you specifically:
Identity verification confirms it's actually you — driver's license + selfie + ID matched to your payment method.
Your auto insurance is what covers liability while you're towing. Your friend's or spouse's coverage probably doesn't extend to a trailer they're towing under your booking.
The Rental Agreement holds you responsible for what happens to the trailer.
If someone else tows the trailer under your booking, you remain fully responsible — but the insurance and verification structure that's supposed to protect you breaks down.
What if someone else in my household needs to tow?
They should make the booking in their own name. The booking process is the same. They'll go through identity verification, their auto insurance becomes the relevant coverage, and they're the person on the hook for the rental.
If your spouse or roommate is the one who'll actually tow the trailer, have them book it.
What about my business — who can drive?
For a business rental, the booking still has to be in the name of the individual who'll be towing. The person who accepts the Rental Agreement and goes through identity verification needs to be the same person hitching up the trailer.
If you have multiple drivers in your business, each one needs their own booking when they're the one towing. For frequent business use across multiple drivers, message us — we can talk through arrangements that work better than booking-by-booking.
What happens if someone else tows it anyway
You stay fully responsible for everything that happens to the trailer — including any accident, damage, or theft involving the unauthorized driver. Worse, allowing unauthorized use voids certain protections that would otherwise limit your liability, so the financial exposure can grow.
We monitor each trailer's location and have a record of the access codes used. We don't actively police who's driving, but if an incident occurs and the registered renter wasn't the operator, the registered renter is still on the hook.
Full terms in your Rental Agreement
Driver restriction is in § 6 (Driver Restriction) and § 22 (Indemnification) of your Rental Agreement.