In priority order: make sure everyone is safe, call 911 if anyone is hurt, call the police if injury or third-party property damage is involved, document the scene with photos, and contact us within 24 hours. The 24-hour notice to us is a contractual requirement.
First — ensure everyone is safe
Before anything else:
Are you OK? Are any passengers in your tow vehicle OK?
Are people in any other involved vehicles OK?
Is the trailer (and your tow vehicle) out of active traffic, or is it creating a further hazard?
If you can safely move out of traffic, do so. If not, leave it and stay clear of traffic yourself.
Call 911 if anyone is injured
If anyone — you, a passenger, someone in another vehicle, a pedestrian — is injured, call 911 immediately. Don't move injured people unless they're in active danger from fire or oncoming traffic.
Call police where required
You must call the police if any of the following is true:
Anyone is injured
Property of someone else is damaged (their vehicle, fence, property, etc.)
The trailer is stolen or vandalized
Applicable law requires reporting (most states require a report for accidents above certain damage thresholds)
For purely single-vehicle, no-injury, no-property-damage incidents on your own property, a police report isn't necessarily required — but err on the side of reporting if there's any doubt.
Document the scene
Once everyone is safe and authorities are en route or on scene:
Photos of all involved vehicles, from multiple angles
Photos of any damage to the trailer (including hitch, coupler, wheels, frame, walls, lights)
Photos of the location — road, signs, weather, lighting
Notes of date, time, and what happened (a phone voice memo is fine if you can't write)
Contact info for any other drivers involved
Insurance info from any other drivers involved
Names and contact info for witnesses if any
This documentation matters for both the police report and any insurance claims that follow.
Contact us within 24 hours
This is a contractual requirement (Rental Agreement § 21). Message us:
Phone (615) 850-3751 — appropriate for accident-class events
Email [email protected]
Tell us:
Your booking number
When and where the accident happened
Whether anyone was injured
Whether police were involved (and if so, the report number once you have it)
The condition of the trailer
If a police report was filed, provide us with a copy once you have access to it.
What we do next
Depending on the accident:
Minor damage, no injury, no third party: we'll assess the damage at return, document, and process damage charges per the standard process
Damage with third-party property or injury involved: we coordinate with your auto insurance (which is primary for liability) and our trailer-physical-damage insurance for the trailer itself
Trailer not driveable: we'll arrange recovery and get you a path home
Your auto insurance handles the liability side (claims by others against you). For damage to the trailer itself, the insurance article explains the structure — your insurance probably doesn't cover the trailer, and the damage charges process as usual.
Don't try to hide damage
If the trailer is damaged in an accident and you don't disclose it within 24 hours, two things happen — both worse than the original incident:
It's a material breach of the Rental Agreement (§ 21 — accident reporting). Voids any limitation of your liability that would otherwise apply.
The damage shows up at return anyway, and the dispute then becomes about why it wasn't disclosed.
Always disclose. We work through damage and accidents with renters constantly; what we don't work through gracefully is concealment.
Full terms in your Rental Agreement
Accident reporting requirements are in § 21 (Accident Reporting) of your Rental Agreement.