Before your access code is revealed, the booking app asks you for five photos. They take about a minute total. They're the most important step in protecting yourself from disputes about trailer condition later — the photos are the record of what the trailer looked like when you picked it up.
Why we require photos
The photos baseline the trailer's condition before it's yours. If any pre-existing scratches, dents, or wear are visible in your pickup photos, you can't be charged for them at return. The pickup photos are your evidence as much as ours.
Photos are taken before you have any keys — the trailer is parked, locked, and unhitched. You don't need to open anything or move anything to take them.
Photo 1 — Front, driver side
A corner shot showing the front of the trailer and the driver-side wheel/fender area. Stand back about 6-8 feet at a 45° angle so both the front and the driver side are visible in the same frame.
Photo 2 — Driver's side (full profile)
A side-on shot showing the full length of the trailer from the driver's side. Stand back far enough to fit the whole trailer in the frame — including both wheels and the rear gate.
Photo 3 — Bed interior
Stand at the rear of the trailer and shoot down into the bed. The frame should show the floor, sides, and front bulkhead of the bed. This captures the bed's condition — any dents, gouges, or leftover material from a prior load.
Photo 4 — Rear, passenger side
A corner shot showing the rear (gate) and the passenger-side wheel/fender area. Mirror of photo 1 but from the back-passenger corner.
Photo 5 — Passenger's side (full profile)
Side-on shot of the passenger's side, full length of the trailer in the frame. Mirror of photo 2.
Tips for clear photos
Well-lit — shoot in daylight if possible; use your phone's flash if it's dim
In focus — pause until your phone confirms focus before tapping the shutter
Whole trailer in frame — for the profile shots, back up far enough to fit it all
Don't crop — submit the photo as the phone captured it; the booking app will handle sizing
A blurry or partial photo is much harder to use as evidence later. Take the extra 10 seconds to get a clean shot.
What happens if a dispute arises later
If we charge for damage at return and you disagree, the pickup photos are the first thing we compare against. If the damage we charged for is visible in your pickup photos, the dispute resolves in your favor — that damage was already there when you took the trailer.
If you didn't take clear pickup photos, the dispute resolves against the photos we do have (return photos showing the condition you brought it back in). That's why a careful 60 seconds at pickup is worth it.
See the disputing a charge article for the full dispute process.