Billing & Disputes
How damage charges work, what Loss of Use and Diminished Value mean, and how to dispute a charge.
3 articles
Disputing a chargeHow to dispute a post-rental charge: the 7-day window, what evidence helps, our review timeline, and what happens if we disagree.
How damage charges workWhat we do when damage is found at return — photos, itemized statement, charge to card, 24-hour notification, 7-day dispute window.
Loss of Use and Diminished Value, explainedTwo charges that may appear on a damage statement in addition to repair cost. What each one is, when each applies, and why.